FAQs 常見問題

There are many commercial pet products are made with chemicals and many unhealthy substances. It will cause a great threat to pets' health in long term. Therefore, our all natural products are here to help our fur-iends adopt a carefree and healthy lifestyle.

在市面上，很多寵物產品含有對毛孩無益的化學物質，長期服用或使用會對毛孩的健康造成一定的風險。因此，本店希望透過製作一系例的天然產品，為毛孩塑造一個無憂無慮的健康生活。

Our products are all handmade in Hong Kong. We use credible and sourced ingredients from all over the world which are suitable for human consumption.

本店所有產品均是在香港手工製造。而每一項材料也是經過精挑細選和優質的，從不同國家入口，均是人類食用級別。

Since our treats are made without preservatives, each package is vacuum-packed or sealed with a silica gel to maintain its freshness. The suggested shelf life varies from 2 months to 4 months (please see suggested shelf life on each product page). After opening, please consume within 2-4 weeks and keep refrigerated when necessary. You may also put them in the freezer below -18°C to extend shelf life to 6 months.

因所有小食絕無添加防腐劑，每一包也經真空包裝或附有食物乾燥劑密封，一般在亁爽環境下保質期有2-4個月不等 (詳細保質期限請參閲個別小食頁面)。如開封後，請在2-4 星期內食用並冷藏。雪藏在-18°C 下亦能延長保質期至6個月.

We have carefully considered both the potential harms and the benefits of each ingredient we use on our products. All the chosen ingredients are safe and nutritious for dogs/cats in general. However, every dog/cat is so different and does not react in the same way to the same ingredient. If you find your dog/cat has an allergic reaction, PLEASE STOP CONSUMING OR USING, AND CONSULT YOUR VETERINARIAN.

所有成分也經本店衡量當中對毛孩的好處及風險，安全及營養價值高。不過，每一名毛孩的體質有異，不能以遍概全。如發現毛孩對產品有過敏反應，請即停止食用，並儘快尋求獸醫協助。

An estimated order lead time is shown on each product's description page. All natural products are made fresh to order which require a longer order lead time, ranging from 5-7 days. However, all in stock items normally take only 1-2 days to be dispatched. The actual shipping time depends on the courier company you have chosen on check out. It takes normally from 2 to 5 working days. However, sometimes it may take longer time, especially amid COVID-19 pandemic.

我們把每樣貨品預計的發貨時間寫了在該貨品描述内，因天然產品都是即落單即製造，所以發貨時間通常預計需時5-7天。而所有標註為現貨產品，普遍只需1-2天出貨。 另外，不同的速遞公司所需的派送時間不一，普遍需要2-5個工作天送達。客人請留意實際派送時間有時會更長，特別在新冠肺炎期間。

Regrettably, all products are NOT refundable and exchangeable.If you have any problems and questions about our products, please feel free to contact us at 5636 0252 (WhatsApp) or info@littlepetdators.com.

所有產品均不能退款及換貨。 不便之處，敬請見諒。如對我們的產品有任何意見或疑問，請WhatsApp 5636 0252 或傳送電郵至 info@littlepetdators.com.